Legal Terms for Flower Delivery Orders | Kensal Green Online Florist

Online Flower Delivery Terms & Conditions

Introduction

These Terms & Conditions govern your use of the Flowers Kensal Green online store and any orders placed for flower delivery within Kensal Green and its surrounding areas. By placing an order with Flowers Kensal Green, you agree to be bound by these Terms & Conditions, which are designed to ensure a clear understanding of your rights and our obligations as an online flower delivery service. Please read these Terms & Conditions carefully before placing any order.

1. Definitions

In these Terms & Conditions:

"We," "Us," or "Our" refers to Flowers Kensal Green, the provider of online flower delivery services in Kensal Green and adjacent areas.
"You" or "Customer" means the person using the website or placing an order with Flowers Kensal Green.
"Products" refers to any flowers, plants, arrangements, or goods purchased through our online store.
"Website" refers to the Flowers Kensal Green official website through which online transactions are made.

2. Service Area

Flowers Kensal Green provides online flower delivery services to customers located in Kensal Green and surrounding areas. By placing an order, you confirm that the delivery address provided is within this service region. Orders outside this area may not be accepted or could incur extra delivery charges. Please consult our delivery information for eligible postcodes before placing your order.

3. Order Process

Orders for online flower delivery through Flowers Kensal Green can only be placed through our website. The order process includes the following steps:

Browse available products and add desired items to your basket.
Proceed to the checkout and enter accurate billing and recipient information, including the delivery address and contact details for flower delivery within Kensal Green or selected surrounding areas.
Select your preferred delivery date and any special delivery instructions.
Review your order summary and agree to these Terms & Conditions.
Make payment through the available methods as detailed below.
Receive a confirmation email confirming acceptance of your order.

All orders are subject to acceptance and availability. An order confirmation does not serve as acceptance; an acceptance will be sent when payment is received and your products are dispatched.

4. Product Description and Availability

We strive to ensure that all product descriptions, images, and prices are accurate and up to date. However, products are subject to seasonal and market availability. We reserve the right to substitute flowers or packaging with products of equal or higher value and similar style where necessary. Any such substitutions will be as closely matched as possible to the original selection. In the unlikely event that a significant substitution is necessary, we may contact you to discuss alternatives.

5. Delivery Policy

Flowers Kensal Green offers online flower delivery to Kensal Green and nearby locations. While we make every effort to deliver within your chosen delivery window, delivery times are estimates and cannot be guaranteed. Circumstances such as adverse weather or traffic conditions may affect delivery schedules.

It is your responsibility to provide correct recipient details, including a valid address and contact number. We accept no liability for delivery failures where incorrect information has been supplied. If the recipient is not present, we may leave the flowers with a neighbour, safe place, or return the product to our store, depending on the situation and at the driver’s discretion. Additional delivery attempts may incur extra charges.

6. Payments

All payments for flower orders must be made in British Pounds Sterling (GBP). Payment methods accepted include major credit cards, debit cards, and any other payment options displayed on our website at checkout. Payment is processed securely through our payment gateway at the time of ordering. Orders are only dispatched once payment is cleared. We do not accept cheques, bank transfers, or cash on delivery unless specifically stated.

Flowers Kensal Green reserves the right to refuse any order or transaction if payment is not successfully authorised, or if fraud or misuse is suspected.

7. Cancellations and Amendments

You may cancel or amend your online flower delivery order by contacting us as soon as possible after placing the order. Cancellations or changes must be requested at least 24 hours before the scheduled delivery date. For same-day and next-day orders, amendments or cancellations may not be possible after submission. If your flowers have already been prepared or dispatched, a cancellation may not be processed, and you may remain liable for payment.

In the event of a cancellation within the agreed notice period, a full refund will be processed using the original payment method. Amendments to orders, such as changes to delivery address or message cards, will be accommodated wherever possible.

8. Returns and Refunds

Due to the perishable nature of flowers, returns are not normally accepted unless products are damaged or do not meet the quality standards described on our website. If you are dissatisfied with your flowers or believe there has been an error with your order, please contact us within 24 hours of delivery. We may ask for photographic evidence of the issue in order to assess your claim.

If a complaint is found to be valid, we may offer a replacement, partial refund, or full refund at our discretion. Refunds will be issued via the same method as the original payment. This does not affect your statutory rights under UK consumer law.

9. Liability

Flowers Kensal Green will not be liable for any indirect, incidental, or consequential damages arising from the use of our online flower delivery service, including non-delivery or late delivery caused by circumstances beyond our reasonable control (such as severe weather, accidents, or road closures). Our total liability for any claim shall not exceed the amount paid for the relevant order.

We accept no responsibility for any loss, damage, or deterioration of flowers after delivery has been completed to the address specified in your order. It is the customer’s responsibility to ensure suitable conditions for the display and care of delivered flowers.

10. Customer Obligations

By using the Flowers Kensal Green website you agree:

Not to use our service for any fraudulent, illegal, or unauthorised purpose.
To provide accurate and complete personal and delivery details.
To ensure that anyone accepting delivery at the specified address is authorised to do so.
To promptly inform us of any changes to your order or circumstances that may affect delivery.

11. Privacy and Data Protection

We are committed to protecting your privacy and handling your personal data securely in accordance with the UK General Data Protection Regulation (GDPR) and Data Protection Act 2018. Personal information provided when placing an order is used solely to process and deliver your flowers, handle your payment, and for internal record keeping. We never sell or disclose your personal data to third parties unless required by law. For detailed information, please consult our Privacy Policy.

12. Intellectual Property

All content found on the Flowers Kensal Green website, including images, texts, graphics, product descriptions, and arrangement concepts, are the intellectual property of Flowers Kensal Green or its licensors. No part of the website may be copied, reproduced, or used without prior written consent.

13. Changes to Terms & Conditions

We reserve the right to update or amend these Terms & Conditions from time to time without prior notice. Any changes will take effect immediately when posted on our website. Customers are advised to review the Terms & Conditions regularly. Continued use of the website and order placement after changes are published constitutes acceptance of the revised terms.

14. Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or relating to the use of the Flowers Kensal Green website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact and Customer Service

If you have any questions about these Terms & Conditions, or wish to discuss an order or complaint, please refer to our website’s Contact page to reach our customer service team. We strive to respond to all queries promptly and professionally.

16. Application of Terms

These Terms & Conditions apply to all orders placed with Flowers Kensal Green for online flower delivery to Kensal Green and its surrounding areas. By completing your order, you acknowledge that you have read, understood, and agree to be bound by these terms, regardless of your location within our delivery region.

Thank you for choosing Flowers Kensal Green for your online flower delivery needs. We value your custom and are dedicated to providing beautiful, fresh flowers and excellent service throughout Kensal Green and neighbouring areas.