Returns, Refunds and Customer Complaints Policy

Fresh Flowers Guarantee in Kensal Green

At Flowers Kensal Green, we are committed to exceeding your expectations with every delivery. As your trusted local florist serving households and businesses throughout Kensal Green and nearby areas, we stand firmly behind the quality and freshness of our blooms. Every bouquet leaves our shop in optimal condition, and we guarantee your flowers will arrive fresh and vibrant.

Damaged-on-Arrival Policy

Our florists take immense care in preparing and packaging your flowers for delivery. However, if your bouquet arrives damaged or not as described, please let us know immediately upon receipt. In the rare instance of damage, kindly retain the original packaging and take a clear photo of the flowers as you received them. This helps us to investigate what went wrong and offer a swift resolution.

Freshness Window for Every Delivery

We guarantee that every arrangement delivered by Flowers Kensal Green will remain fresh for a minimum of five days from the date of delivery, provided the care instructions have been followed. If your flowers do not maintain their freshness during this window, please get in touch with us as soon as possible. Your satisfaction is central to our promise as a dedicated Kensal Green florist.

Refund & Replacement Options

If your flowers are damaged on arrival or fail to meet our freshness guarantee within the five-day window, you are eligible for either a full refund or a replacement bouquet. To request a refund or replacement, please contact us within 24 hours for damaged deliveries and within the five-day freshness period for quality concerns. Visual proof of the issue—such as photographs—may be requested to help us process your claim quickly and efficiently.

Once we have reviewed and approved your claim, refunds will be processed via the original method of payment. Replacement flowers will be scheduled for delivery at your convenience. We are dedicated to making the process as straightforward and stress-free as possible for all our customers in Kensal Green and surrounding areas.

Customer Complaints Process

Your feedback matters to us, whether you have concerns, questions, or suggestions. If you are dissatisfied with our service or your floral purchase, we encourage you to let us know immediately. Our customer service team is trained to address every complaint with care, understanding, and a genuine desire to put things right. We endeavor to acknowledge all complaints within 24 hours and aim for a fair resolution as soon as possible, keeping you informed throughout the process.

Trusted Local Florist in Kensal Green

Flowers Kensal Green is proud to serve our local community with a reputation for reliability, quality, and care. Our commitment to fresh flowers, excellent service, and swift resolution of any issues makes us the florist of choice for homes and businesses in Kensal Green and the surrounding area. Your trust is the foundation of what we do, and we look forward to delighting you with every bloom.

If you have any questions about our Returns, Refunds & Complaints policy, please reach out to our friendly customer care team. We are here to ensure every floral order meets your expectations, every time.